I've never been this angry at a service provider. My 8 y.o. son has severe seasonal allergies and we are seeking an effective treatment. These allergies impact his life in difficult ways, swelling of the face and eyes, sneezing, constant running nose, now moving into throat and chest. We were referred to AAP Asthma and Allergy in Milford and set up an appointment for today that required two days prior of no medication and a lidocaine treatment in advance for my son's arm, where they would test for allergies. Appointment was set for 9:30, construction and GPS issues caused my wife and son to arrive in vicinity and call from parking lot at 9:40. Receptionist informed them they were 30 minutes late and the testing could not be performed today. OK, they were late, but not 30 minutes. Receptionist offered to reschedule for next Wednesday. No understanding, no leeway offered on the appointment time. Not a good approach for a service industry provider. Admittedly my wife and son should have been on time, but this is a sick young boy - must you be so draconian in enforcing appointment times? I called and asked for their side of the story, and they said we were 20 minutes late for the appointment and there was not enough time to do the tests because they were working a half day today, closing at 12. Nice for them, tough for my son. I'll encourage others to find a different provider when faced with Asthma and Allergy issues. Seems I have to at least provide one star above, they don't deserve it.
Good service
My son has seen both Dr. Cahaly and Dr. Claus over the years for diagnosis and treatment of his asthma. Both doctors were great and very knowledgeable. I was also always able to get emergency appointments if needed. I definitely recommend AAP to anyone who needs help with asthma and or allergies.
I will second the other reviewer's service complaints. The front desk has one or two very rude individuals who are extremely difficult to deal with. One of them was very unprofessional and rude to my son recently. I will be looking for a different doctor/office... You should too. It is really unfortunate because my communications with the actual doctor have been great. But the other people working there are impossible.
Absolutely fantastic! My mom and I have been going here for several years. I've never had a bad experience. All the doctors are so knowledgeable and helpful. My allergies have considerably improved thanks to Asthma & Allergy Physicians in Milford!
Aap Asthma Allergy Physcians is a US Doctor based in Milford, Massachusetts. Aap Asthma Allergy Physcians is located at 115 Water St # 203, Milford, MA 01757, USA.
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